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KEEP M3POST ALIVE BY DOING YOUR TIRERACK SHOPPING FROM THIS BANNER LINK! |
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11-29-2011, 08:55 PM | #1 |
Dr. Drive
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Expert Tire dinged/ scratched up my oem 19" 220m wheels
I bought some winter tires at tirerack.com and had them shipped to Expert Tire to have them installed. When I got my M3 back, the 19" oem 220m wheels had tool dings, and chewed up rim edges on all four wheels! Good news is that I love my Blizzaks lm-60s 255/35/19F, 275/35/19R.
I'm so sad for my wheels. Guy at Expert Tire said to bring the car back into the shop tomorrow and "if" they caused any damage they will pay for repairs. We will see how it goes. I don't know if they can even be repaired? I'll keep you guys updated... I'd be wary of this chain tire shop atm.
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11-30-2011, 05:24 AM | #2 |
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Yeah they can be repaired. What is it with these tyre shops? Luckily I have one quarter of a mile from work who actually take some care. Never had a rim marked there.
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11-30-2011, 07:27 AM | #3 | |
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Tip for future only let the BMW dealership change your tires in future, you pay slightly more, however, if they damage your wheels then they have to replace it. After all our wheels are expensive enough and they know that of course ... The larger BMW dealerships have tire machines that do not damage your wheels during tire removal or installation. Good luck with the repair.
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11-30-2011, 07:46 AM | #4 |
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I would recommend a second set of wheels for winter. Yes, it's expensive, but you are going to save yourself a ton of headaches. And plus you can then put your winter setup on in your garage if you wish.
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11-30-2011, 07:56 AM | #5 |
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+1 - winter wheels will eventually pay for themslves if you continue to swap tires twice per year (winter and spring).
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11-30-2011, 08:29 AM | #6 | |
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I brought a 2009 911 in to a dealer to have some Pilot supersports put on . I actually told them that BMW scratched my rims at a different dealer back in 2005 and to take special care. They agreed. When I got my wheels back, there were missing areas of paint where the wheel weights were and gouges where the balancer was hitting the rim. I could see spots of bare aluminum by the lug-nut holes. The balancer was the latest and best hunter road force machine. Tums out, the porsche dealer does not have one, but the BMW dealer across the street did. So BMW screwed my rims. The dealer's reply...."well, we can repaint them". LOL. At least I got the $300 bucks back for mounting and balancing. Moral of the story: anyone can be careless and screw up a rim. I now take photos in the lot with my iphone before the car is dropped off. I tell them they will be buying me new rims if they scratch them. If the tell you to take a hike, it is better to walk away.... |
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11-30-2011, 08:44 AM | #7 | |
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Keep the 220s for your winter setup and get yourself a nice summer set. That way, even if there are minor blemishes on the wheels, at least they are your winters and you wont mind it so much...
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11-30-2011, 09:54 AM | #8 | |||||
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Garage List 1969 Restored Merce ... [7.50]
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Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found |
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11-30-2011, 12:08 PM | #9 |
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Good dealers have mount/dismount equipment that will not touch the rims. Not many indies have this because it is expensive. Good dealers also have a Hunter road force balancer which will tell everything you need to know about whether your wheels and tires trogether are going to run well. Look for road force values less than 25 lbs. I have never seen an indie with a Hunter because they are big money.
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11-30-2011, 12:41 PM | #10 | |
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Thanks for the support guys. Latest news. I've gone back to the tire shop twice when they told me the manager would be there and...suprise he's not. Hoping this is not a run around. Will try one more time.
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Last edited by Veratyr; 11-30-2011 at 12:51 PM.. |
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11-30-2011, 12:48 PM | #11 | |
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Makes me scared as hell to get the new summer tires and wheels installed. Guess I'll try the dealship this time. I will for sure take some of your guys' suggestions and be a bit more paranoid and take pictures and the like before dropping of the car to have wheel work done.
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11-30-2011, 02:09 PM | #12 | |
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Garage List 1969 Restored Merce ... [7.50]
2011 M3 Coupe TRADED [7.34] 1987 BMW 535is [1.00] Cars from the Past [6.50] The ///M3 Engine S65 [9.59] |
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m3. The work was done in Edmonton, Alberta Canada. I would think you find a facility at one of the nearest cities to you. I would contact those people here CLICK and see if they can meet you some place or you drive to them perhaps there next or one of there appointment locations. Good Luck
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Cheers, Rolf-Dieter
Life will take us to some interesting places, fortunately The ///M3 will too with a many of us know this very well, now my C6.3 AMG with 487 HP does it too ---> Click here for some good stuff I found |
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12-02-2011, 06:14 AM | #13 |
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I'd Like to Help
I work for the corporate office of ExpertTire.
I would like the opportunity to get involved to see what can be done. Would you mind sending me an email at social@bfrc.com so that I can get some additional information about you as well as the address of the ExperTire store that you visited? By using the email address above, I can keep your personal information private while putting you in touch with people who can help. Thanks, Steve |
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12-02-2011, 10:59 AM | #14 | |
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12-02-2011, 12:56 PM | #15 | |
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Wow this is very generous of you. I will definitely email you. Unfortunately, I have some more not so great news. Finally got ahold of the manager and the result was "I"ll make you a great deal on getting your summer tires". Yep that is what i want to do. In addtion, I get my M3 detailed every 2-3 weeks at a professional shop in town and the detailer said "what's up with your car?" and he pointed out a rash of new paint chips like the car had been peeling out on gravel. Man I can't prove it, but it looks like the car was taken out for some "fun" on the old tires, which is now going to cost me a bundle on painting.
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Last edited by Veratyr; 12-02-2011 at 09:21 PM.. Reason: Spelling |
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12-02-2011, 01:01 PM | #16 |
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This is exactly why I do a walk around of the car before I drop it off, take note of issues and pictures with my phone, then walk around again when I am picking it up and if there is anything different I do not accept/pay the people until we come to an agreement on it being repaired. Can't believe you paid and picked up and drove off with the car in that kind of condition. If you would have refused to pay and take the car back, they couldn't say that you were the one who damaged it.
I think sometimes our excitement of new mods gets the best of us...
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12-02-2011, 01:32 PM | #17 | |
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When picking up the car was so focused on wheels being damaged, I missed the paint issue until my detailer showed me all the stuff that wasn't there two weeks ago. There was some road grim in same area, so made it hard to noticed until cleaned up..still I know, will be more paranoid and careful next time and take some of your advice.
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12-02-2011, 03:08 PM | #18 |
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Just got a call from the regional manager of Expert Tire and I have to say they have been so reponsive, I'm shocked. They are going to have a third party evaulate the car and put in a claim.
Above and beynond Expert Tire, above and beyond what one expects these days from customer service. I have to say I'm disenchanted whith my local shop, but the Company really cares. Makes me think that most of their locations have to be much better than the one I experienced.
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12-02-2011, 03:30 PM | #19 | |
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12-02-2011, 05:27 PM | #20 |
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Way to step up Expert Tire. Hats off to you guys.
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12-07-2011, 10:23 AM | #21 |
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Hope everything works out for you. My thought about getting tires mounted is to go to a wheel shop, not a tire shop. Wheel shops tend to take better care of your wheels than a tire shop would. Tire shops tend to work on volume, so the faster they can get tires mounted, the more they can get in. I learned this the hard way when America's Tire effed up my BBS wheels. Bastards.
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12-07-2011, 03:46 PM | #22 |
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So far so good. I heard from Expert Tire today and they are standing by their word. Waiting now to get an adjuster scheduled to see the car.
Luckily, my detailer had taken pictures of my car before I had the tires changed (he likes to post pics of the cars he details for future customers). Pictures show factory paint in good shape before the shop had an "unapproved fun 15 mile test drive". Paint now all chipped up along wheel wells and rocker panels. I had BMW body and paint shop look at it and they agree with my detailers assesment about the cause. So so glad I have third party people that happen to have seen the car and photographed it before the incident, so it's not just "he said, she said" debate. With the wheel repairs and paint repair that is gonna be an expensive joy ride for the local shop. Gotta repeat what has been said here so far. Hats off to the Corporate office of Expert Tire for stepping up to make things right!
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Last edited by Veratyr; 12-11-2011 at 11:44 AM.. |
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