Getting shafted by Alex@Alpine, anyone else in the same shoes?

Spoolin335 · 08-31-2011, 10:41 PM

So my HID AE crapped out on me July 10th. I contacted Alex through his email and he wrote back right away. He advised me to send the whole kit back and he would fix anything that wasnt working.
At this point, i am like awesome! This is great customer service.

I send the kit back on July 13th and i send it express so i can get them back asap. He receives the kit by July 23 at which i contact him asking how long he figures till i get it back. July 28 he says my kit will be sent back that day or on the 29th. Since then i have not heard a thing from Alex or anyone at Alpine.

I have contacted Alex@Alpine through PM and email numerous times. I also contacted Leo@Alpine through PM and not a single reply. I tried to call the number he always attaches to his emails, and it goes straight to voicemail.

Im choked that he seems to be just wasting my time and money as i have no clue if they were ever sent back. Its been well over a month since they were suppose to be shipped back and i have nothing in the mail. I dont know of a mail service that takes that long so im basically guessing they never got sent.

Anyone else getting shafted by Alpine right now? I felt i needed to share this so nobody else get screwed.

Not sure what to do at this point. I want to buy new HID/LED AE's but i dont want mine to come in the mail 2 days later...

nukezero · 08-31-2011, 11:18 PM

why is it that it seems like all these "make-shift" lighting kits made by these backyard garage shop vendors keep screwing people over?

Blue Streak · 08-31-2011, 11:37 PM

Yeah... Alpine? If it's not the car stereo company that was great in the 80's, then they're nobody. I wouldn't do business with a company that doesn't have years of experience and excellent customer service and reviews. Maybe dump those AE's for something better and try to get your money back or sell them to the highest bidder. Also, be sure to write some reviews based on your experience with them and don't let up, unless Alpine agrees to pay you retail price for their failed product.

shazzy04 · 08-31-2011, 11:45 PM

Quote:

Originally Posted by nukezero

why is it that it seems like all these "make-shift" lighting kits made by these backyard garage shop vendors keep screwing people over?

agreed

nkadisha · 09-02-2011, 04:03 AM

Alex has been in and out of the hospital for surgery the past few weeks, try contacting him again. He has always had the best customer service with me, I can't imagine he would do anything to screw you over, he's always been an extremely nice guy

Richurd · 09-06-2011, 12:29 AM

He shafted me on replacements parts a while back. I just gave up on alpine.

import36 · 09-07-2011, 08:36 PM

http://www.e90post.com/forums/showthread.php?t=573876

bottom line.....ditch the HID kits and go with an LED upgrade like OSS. mine should be arriving tomorrow...and i'll be sure to write a review once they're installed.

Spoolin335 · 09-16-2011, 11:56 AM

Quote:

Originally Posted by nkadisha

Alex has been in and out of the hospital for surgery the past few weeks, try contacting him again. He has always had the best customer service with me, I can't imagine he would do anything to screw you over, he's always been an extremely nice guy

Thanks for the information, i got in contact with Alex shortly after your reply.

[RESOLVED]

Alex contacted me and told me he had been in the hospital recently and was unable to reply to any messages.

Once i got in contact with Alex again, he assured me i was not being screwed over and apologized for the incident. He guaranteed me he would send me a new kit express asap. Alex kept me up to date and sent me tracking information as soon as the kit was shipped out. I received my new kit, installed it and it works flawlessly! I should also mention, Alex threw in a extra set of bulbs on his own will to make up for the miss-communication.

Just thought i would let you guys know!

Cheers,
Kyle

ItsmeX5 · 09-20-2011, 01:25 AM

yEAH Alex is a great guy...got my coding done by him..along with hid fogs and the kit works great...

08-31-2011, 10:41 PM	#1
Spoolin335 Justin Herass 333 Rep 1,205 Posts Drives: X6M / M3 Join Date: Nov 2008 Location: Canada iTrader: (7) Garage List 2015 BMW M3 [0.00] 2012 Audi TTRS [10.00] 2012 BMW X6M [9.00] 2007 BMW 335i [9.00]	Getting shafted by Alex@Alpine, anyone else in the same shoes? [RESOLVED] So my HID AE crapped out on me July 10th. I contacted Alex through his email and he wrote back right away. He advised me to send the whole kit back and he would fix anything that wasnt working. At this point, i am like awesome! This is great customer service. I send the kit back on July 13th and i send it express so i can get them back asap. He receives the kit by July 23 at which i contact him asking how long he figures till i get it back. July 28 he says my kit will be sent back that day or on the 29th. Since then i have not heard a thing from Alex or anyone at Alpine. I have contacted Alex@Alpine through PM and email numerous times. I also contacted Leo@Alpine through PM and not a single reply. I tried to call the number he always attaches to his emails, and it goes straight to voicemail. Im choked that he seems to be just wasting my time and money as i have no clue if they were ever sent back. Its been well over a month since they were suppose to be shipped back and i have nothing in the mail. I dont know of a mail service that takes that long so im basically guessing they never got sent. Anyone else getting shafted by Alpine right now? I felt i needed to share this so nobody else get screwed. Not sure what to do at this point. I want to buy new HID/LED AE's but i dont want mine to come in the mail 2 days later... __________________ Last edited by Spoolin335; 09-16-2011 at 11:47 AM..
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08-31-2011, 11:18 PM	#2
nukezero Major 346 Rep 1,465 Posts Drives: BMW 3 series Join Date: Sep 2008 Location: Irvine iTrader: (8)	why is it that it seems like all these "make-shift" lighting kits made by these backyard garage shop vendors keep screwing people over?
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08-31-2011, 11:37 PM	#3
Blue Streak Gunny 30 Rep 623 Posts Drives: '07 E90 335i 6MT, 2016 F10 535 Join Date: Sep 2007 Location: San Diego, CA iTrader: (0) Garage List 2007 E90 335i [9.00]	Yeah... Alpine? If it's not the car stereo company that was great in the 80's, then they're nobody. I wouldn't do business with a company that doesn't have years of experience and excellent customer service and reviews. Maybe dump those AE's for something better and try to get your money back or sell them to the highest bidder. Also, be sure to write some reviews based on your experience with them and don't let up, unless Alpine agrees to pay you retail price for their failed product. __________________ 2007 E90 335i 6MT, ZSP, Nav, PDC, CA, Montego Blue, Terra Dakota leather, CDV, clutch-stop, E46 M Shift Knob, Logic HVI, JB4 PnP, MS 3" downpipes, Koni Yellow adjustable sport shocks, RE 12mm(f)/BMS 15mm(r) spacers, Blacklines, LUX 5.0 LED halo ring lights, DAEOS (Vista) harness, GP Thunder 7500k fogs, 35% sides-20% rear tint, matt black kidney grill, matt black 335i trunk badge
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09-02-2011, 04:03 AM	#5
nkadisha Lieutenant 44 Rep 525 Posts Drives: N54 335 Join Date: Feb 2011 Location: Los Angeles iTrader: (3)	Alex has been in and out of the hospital for surgery the past few weeks, try contacting him again. He has always had the best customer service with me, I can't imagine he would do anything to screw you over, he's always been an extremely nice guy __________________
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09-06-2011, 12:29 AM	#6
Richurd Captain 16 Rep 639 Posts Drives: Too slow. Join Date: Jul 2009 Location: nyc iTrader: (6)	He shafted me on replacements parts a while back. I just gave up on alpine. __________________ 07 e92 335i \| BSM \| SB \| Gray Poplar Wood Trim \| 6MT \| Premium \| Sport \| Cold Weather \| iDrive \| Logic7 \| Comfort Access \|
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09-07-2011, 08:36 PM	#7
import36 Burrito bowl connoisseur 124 Rep 3,501 Posts Drives: 2015 Nissan GTR Black Edition Join Date: Feb 2008 Location: Seven Cities iTrader: (1)	http://www.e90post.com/forums/showthread.php?t=573876 bottom line.....ditch the HID kits and go with an LED upgrade like OSS. mine should be arriving tomorrow...and i'll be sure to write a review once they're installed.
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09-20-2011, 01:25 AM	#9
ItsmeX5 Lieutenant 22 Rep 458 Posts Drives: 2018 X5, 2013 M5, 2007 SL55 Join Date: Jul 2011 Location: Los Angeles, CA iTrader: (2)	yEAH Alex is a great guy...got my coding done by him..along with hid fogs and the kit works great...
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