MyBMW phone app not updating and vehicle does not have internet connection.

X5xDrive45e · 08-15-2023, 05:30 PM

I’m wondering if anyone has had similar issues.

My app is not refreshing to the current status of my vehicle. The last update was August 2nd. I still get tire pressure status but my mileage is not updating.

I’ve uninstalled the app, logged out, removed the vehicle, and tried to reset my vehicle with the volume button.

I do not receive any weather, news or traffic updates. When I goto the MyBMW app on the vehicle it says no internet connection.

Is something wrong with my internet antenna? It seems that the GPS still works.
Any thoughts?
Thanks.

TurtleBoy · 08-15-2023, 06:11 PM

Welcome to the forum. They are having issues with the network in Canada for the last few days so you are probably caught up in that problem. Hopefully they get things for soon for you guys.

wind_rose_2 · 08-15-2023, 07:53 PM

I am having issues also in Toronto..l am not able to lock/unlock see my cameras from the app..couldn't access the app at all earlier.

X5xDrive45e · 08-21-2023, 08:23 AM

Quote:

Originally Posted by wind_rose_2

I am having issues also in Toronto..l am not able to lock/unlock see my cameras from the app..couldn't access the app at all earlier.

Has your issue been resolved? I’m still having issues. I called BMW and they said it’s a software update that is the issue and the BMW is working to fix it. No timeframe for when it will be back up and running.

nZtiZia · 08-21-2023, 11:22 AM

have y’all read this thread?
https://g05.bimmerpost.com/forums/sh....php?t=2041890

unsubtleNinja · 08-22-2023, 05:05 PM

Zero Issues here with my 2021 F96 X6M but my 2023 G01 X3 M40i has had No Internet access since August 8, 2023 at 01:08. All of the myBMW app access and Connected Drive access seem to be affected...

Have taken it in to my dealer, they weren't able to do anything but they told me they have access to ConnectedDrive so they think that it is something on the backend.

Sleeper · 08-23-2023, 10:55 PM

Quote:

Originally Posted by unsubtleNinja

Zero Issues here with my 2021 F96 X6M but my 2023 G01 X3 M40i has had No Internet access since August 8, 2023 at 01:08. All of the myBMW app access and Connected Drive access seem to be affected...

Have taken it in to my dealer, they weren't able to do anything but they told me they have access to ConnectedDrive so they think that it is something on the backend.

July 2021 and prior builds are unaffected. Post July 2021 with a certain SIM have had total data connectivity loss since early August. Other than the odd internal communication, zero contact from the mothership.

unsubtleNinja · 08-28-2023, 02:22 PM

Just giving an update, I just got connectivity back as of two minutes ago.

08-15-2023, 05:30 PM	#1
X5xDrive45e New Member 2 Rep 6 Posts Drives: X5 xDrive45e Join Date: Mar 2023 Location: Calgary iTrader: (0)	MyBMW phone app not updating and vehicle does not have internet connection. I’m wondering if anyone has had similar issues. My app is not refreshing to the current status of my vehicle. The last update was August 2nd. I still get tire pressure status but my mileage is not updating. I’ve uninstalled the app, logged out, removed the vehicle, and tried to reset my vehicle with the volume button. I do not receive any weather, news or traffic updates. When I goto the MyBMW app on the vehicle it says no internet connection. Is something wrong with my internet antenna? It seems that the GPS still works. Any thoughts? Thanks.
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08-15-2023, 06:11 PM	#2
TurtleBoy General 13603 Rep 20,236 Posts Drives: 2019 X5 40i,2021 M340i Join Date: Jan 2019 Location: Colorado iTrader: (0)	Welcome to the forum. They are having issues with the network in Canada for the last few days so you are probably caught up in that problem. Hopefully they get things for soon for you guys. __________________ 2021 BMW G20 M340i xDrive - Verde Ermes/Black - 03/2024.40 2019 BMW G05 X5 xDrive40i - Phytonic Blue/Cognac - 11/2023.50
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08-15-2023, 07:53 PM	#3
wind_rose_2 New Member 6 Rep 9 Posts Drives: BMW X5 Join Date: Jul 2023 Location: Canada iTrader: (0)	I am having issues also in Toronto..l am not able to lock/unlock see my cameras from the app..couldn't access the app at all earlier.
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08-21-2023, 11:22 AM	#5
nZtiZia Major General 4736 Rep 8,814 Posts Drives: eVeRyOnE mAD! Join Date: Dec 2020 Location: neither here nor there... iTrader: (0) Garage List 2021 BMW X5 xDrive 45e [9.88]	have y’all read this thread? https://g05.bimmerpost.com/forums/sh....php?t=2041890
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08-22-2023, 05:05 PM	#6
unsubtleNinja New Member 9 Rep 15 Posts Drives: 2024 X6 M Comp. Join Date: May 2021 Location: Canada iTrader: (0)	Zero Issues here with my 2021 F96 X6M but my 2023 G01 X3 M40i has had No Internet access since August 8, 2023 at 01:08. All of the myBMW app access and Connected Drive access seem to be affected... Have taken it in to my dealer, they weren't able to do anything but they told me they have access to ConnectedDrive so they think that it is something on the backend.
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08-28-2023, 02:22 PM	#8
unsubtleNinja New Member 9 Rep 15 Posts Drives: 2024 X6 M Comp. Join Date: May 2021 Location: Canada iTrader: (0)	Just giving an update, I just got connectivity back as of two minutes ago.
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