Hey E46 fans, I recently went through a very unsettling experience with Eurocharged Austin that I feel compelled to share with you all, especially those in the market for a new shop. The ordeal was marked by significant unprofessionalism and deceit, particularly from the owner, John Ford.
Initial Communication Breakdown
My BMW had a vibration issue which was consistently overlooked despite my explicit requests for service and diagnosis.
The team’s communication was
practically nonexistent, and in the end, they returned my car without resolving the initial problem, potentially compromising its safety.
The owner now clings to the fact that they did a "free" wheel balancing (which was ineffective and actually done at Discount Tire).
Owner's Response
John Ford's response to my concerns was both aggressive and embarrassingly immature.
In a public Facebook group, he
resorted to belittling and demeaning me in comments to a review
I posted in a local BMW enthusiast group.
Here’s his exact response:
Quote:
"Young kid, what are you even talking about???
I told you we will take care of your car and we did.
You failed to mention we fixed your unbalanced tire for free your welcome.
You failed to mention you wanted us to test drive your car in the rain going 80 mph. So because we didnt want to speed in your car in the rain you are on social media bashing a veteran owed small business because you think youre a know it all?"
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Deceptive and Threatening Tactics
In an alarming turn of events, I discovered that John Ford created a fake Facebook account "Eric Scott" to harass me, threaten legal action, and shamelessly promote Eurocharged while bashing local competitors for months.
His unethical online behavior is clear from
his posts under this fake account.
In all, my experience with Eurocharged ATX, particularly with John Ford, was appalling. His approach to business, lack of professionalism, and unethical practices have left me advising anyone in Austin seeking car service to look elsewhere. This shop, under his management, seems more focused on unethical practices than genuine service.
Link to my Google Review for more details:
Google Review
Stay cautious and make informed choices for your car service needs in Austin.
