[Robert]

Called BMWNA today and I did not feel like I am being treated right. First the engine chirping noise was not in their record, despite they called me few times about before it died off. So the record is lost and they have no clue it ever occurred.

Second she said the same exact problem had to happen for it to be lemon. I told her the car is in the shop 3 times already on engine problem to what extent of similarity does problems have to be? I gave her an example, to clarify the policy, of 4 different bolts on the engine and come loose one by one. Is this four separate issue? She said YES! So the same bolt have to come loose 4 times before lemon can be envoked. I could not believe it. I then ask her is this not the same problem of bad bolt design?

She also said I should deal with service manager before calling BMWNA. I told her the purpose of the call is to document everything.